FAQs
You’ve got questions, We’ve got answers! Check out some of our most frequently asked questions below or contact us. We're here to help!
CONTACT USOrdering
How does the Bloom Culture DIY process work?
Before You Begin
- Pick your flower collection in the color palette you like
- Select the package size that works best for your event. We provide an outline of exactly how much you can expect to make with each package as a guide.
- Check out and select your shipping date
- You will be emailed recipes for the specific arrangements you selected along with our full length 55-page DIY Flower guide.
- You will gain access to our extended database of DIY flower tutorials.
- Your blooms will arrive a few days before your wedding and you will follow our DIY guide and tutorials to make your own wedding flowers!
Don’t see a collection that looks perfect to you or want to create something custom? You can also order a custom flower design and we will work through the process one on one with you!
What's the difference between the Guide Preview & the Full DIY Guide?
What exactly IS a floral recipe?
Will I have enough flowers? What if I run out?
When should I order?
Can I get a sample before placing an order?
DIY Flower Help
What tools will I need and where do I get them?
What do I do with the flowers once they arrive?
What's your policy on substitutions, color variations, or guarantees?
Budget
What tools will I need and where do I get them?
What do I do with the flowers once they arrive?
What's your policy on substitutions, color variations, or guarantees?
Contact Us
We’re always here to help you with any questions or concerns you may have. You can reach our customer service team through the following channels:
- Email: Send us an email at hello@flovow.com and we’ll get back to you within 24 hours. If you have an order issue please use URGENT + Order Number in the subject line.
- Live Chat: Chat with one of our representatives in real-time by clicking on the chat icon located on the bottom right corner of our website.
No matter which method you choose, we’re committed to providing you with the best possible customer service experience.