Privacy Policy

When you use the FLOVOW website or place an order, we may collect the following types of information:

Information you provide directly:

— Contact details: name, email address, phone number

— Delivery address and wedding date

— Order details and product preferences

— Messages you send us via email or contact forms

Information collected automatically:

— Browser type and device information

— Pages visited and time spent on our website

— Referring website or search terms that led you to us

— General location information (country, region)

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

We use the information we collect to:

— Process and fulfill your orders

— Communicate with you about your order status, shipping, and delivery

— Respond to your questions and customer service requests

— Send order confirmations and updates

— Improve our website and product offerings

— Send occasional marketing emails (only if you opt in)

— Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

We share your information only with trusted partners who help us operate our business:

**Shipping carriers:** We share your delivery address with the carrier handling your shipment.

**Payment processors:** When payment is enabled, we work with PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.

**Email service providers:** We use trusted email services to send order confirmations and communications.

**Analytics:** We use anonymized analytics data to understand how our website is used. This data cannot identify you personally.

We may disclose your information if required by law or to protect the rights and safety of FLOVOW, our customers, or the public.

We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at hello@flovow.com.

You have the following rights regarding your personal information:

**Access:** You may request a copy of the personal information we hold about you.

**Correction:** You may request that we correct inaccurate or incomplete information.

**Deletion:** You may request that we delete your personal information, subject to certain legal requirements.

**Marketing opt-out:** You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

**Cookies:** You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

To exercise any of these rights, email us at hello@flovow.com with the subject line "Privacy Request."

We use cookies and similar tracking technologies to:

— Remember your preferences and shopping cart contents

— Analyze website traffic and usage patterns

— Improve your browsing experience

Types of cookies we use:

Essential cookies: Required for the website to function properly. Cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our site. These are anonymized and cannot identify you personally.

Marketing cookies: Only used if you've opted in to marketing communications.

You can manage your cookie preferences through your browser settings at any time.

FLOVOW is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@flovow.com and we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

FLOVOW

Email: hello@flovow.com

Location: Jacksonville, FL

We will respond to all privacy-related inquiries within 30 days.