Policies
Shipping & Returns
Shipping & Delivery
When Do My Flowers Ship?
All FLOVOW orders ship 2–3 business days before your wedding date. This ensures your flowers arrive fresh and giving you enough time to store them safely before the big day.
Free Delivery Zone
We offer free delivery within the Jacksonville, FL metropolitan area, including Ponte Vedra, St. Johns, Fleming Island, Orange Park, and St. Augustine. For deliveries outside this zone, shipping rates are calculated at checkout based on distance.
Shipping Outside Jacksonville
We ship across Florida and the Southeast United States. Standard shipping rates apply based on your delivery zip code. Expedited shipping is available upon request — contact us at hello@flovow.com for a quote.
How Will I Know It's Shipped?
You'll receive a shipping confirmation email with tracking information as soon as your order ships. We'll also send you a reminder 3 days before your expected delivery date.
What If I'm Not Home for Delivery?
We recommend delivering to your venue or having someone available to receive your flowers. Our packaging is designed to keep everything safe and protected, but we recommend storing bouquets away from direct sunlight once received.
Returns & Exchanges
Satisfaction Guarantee
We stand behind every arrangement we send. If you're not completely satisfied with your order, contact us within 48 hours of delivery and we'll make it right — whether that's a replacement, partial refund, or full refund depending on the situation.
Damaged Items
If anything arrives damaged, contact us within 24 hours with clear photos of the damage. We'll expedite a replacement or issue a full refund at no cost to you. We take great care in packaging, but understand that transit can occasionally cause issues.
Order Cancellations
You can cancel your order for a full refund up to 14 days before your scheduled shipping date. After that, we've begun preparing your arrangement and can no longer offer full refunds. We can, however, offer store credit for future orders.
Color & Photo Accuracy
We photograph all our arrangements in natural light and work hard to represent colors accurately. However, screen calibration can vary. If you're concerned about color accuracy, we offer sample flower boxes at a 20% discount so you can see the florals in your specific venue's lighting before committing.
Custom & Personalized Orders
Custom or personalized orders (including orders where we've customized a collection to your specific palette) may have different cancellation terms. These will be clearly communicated when you place a custom order.
Still Have Questions?
We’re happy to help. Email us at hello@flovow.com or check our full FAQ page.