We know wedding plans can change. This policy explains how deposits, cancellations, changes and refunds work for your FLOVOW order.
Your Deposit
A 50% deposit secures your order and your event date. Once your deposit is received, we reserve your flowers for your wedding.
Cancelling Your Order
If your plans change, you may cancel up to one month before your event and receive a refund.
[To confirm: whether that refund is the full amount paid (deposit included) or minus any fee, such as payment-processing costs]
To cancel, email us at hello@flovow.com with your name, order details and event date. The cancellation date is the date we receive your email.
Cancellations Within One Month of Your Event
Within one month of your event, we have usually begun sourcing and preparing your flowers. [To confirm: what applies here — e.g. no refund, deposit kept but balance refunded, or store credit — and whether postponing to a new date is allowed instead]
Changing Your Order
Need to add, remove or swap arrangements? Contact us and we’ll do our best to help, subject to availability. [To confirm: the last day changes can be made before the event]
If Something Isn’t Right
If any arrangement arrives damaged or not as ordered, please contact us within [To confirm: time limit, e.g. 24 or 48 hours] of delivery and include photos, so we can make it right with a replacement or a refund for the affected items.
Because fresh flowers are natural products, small variations in bloom size, shade and shape are normal and are not considered defects.
How Refunds Are Issued
Approved refunds are returned to your original payment method. [To confirm: how long refunds take to process, e.g. 5–10 business days]